BITCOIN DATA s.r.o (“we”, “us”, and “our”) builds strong and lasting relationships with customers and partners based on confidence and trust. Right to privacy is very important to BITCOIN DATA s.r.o. We believe that the personal information you provide us must be kept confidential and used in a responsible fashion.
OUR APPROACH IN BRIEF
We will not disclose or give away any personal information you provide. It will be used solely for internal purposes and to fulfil legal requirements. We place cookies on your browser to understand your usage of our Website and to optimize user experience.
We collect, use, process and protect personal data in accordance with legal requirements
We do not collect more information than is necessary
DATA CONTROLLER DETAILS
Company: BITCOIN DATA s.r.o.
Address: Močarianská 3, Michalovce 071 01, Slovakia
PERSONAL DATA WE COLLECT
You may be asked to provide personal information anytime you are in contact with BITCOIN DATA s.r.o. BITCOIN DATA s.r.o may also combine it with other information to provide and improve our products, services, and content (see the section below).
WHAT WE DO WITH PERSONAL DATA
Information you give us when using our sites and/or services
We collect personal information to provide you with our Services. When we require certain personal information from You it is because we are required by law to collect this information or it is relevant for specified purposes. Any information you provide to us that is not required is voluntary. You are free to choose whether to provide us with the types of personal information requested, but we may not be able to serve you as effectively or offer you all of our Services when you do choose not to share certain information with us.
For example, we collect personal information which is required under the law to open an account, add a payment method, or execute a transaction. We also collect personal information when you use or request information about our Services, subscribe to marketing communications or request support. We may use this information in combination with other information we collect about you as set forth in this Policy.
We collect the following types of information:
Personal Identification Information: Full name, date of birth, age, nationality, gender, signature, utility bills, photographs, phone number, home address, and/or email.
Formal Identification Information: Tax ID number, passport number, driver’s license details, national identity card details, photograph identification cards.
Financial Information: Bank account information, transaction history and/or tax identification.
Transaction Information: Information about the transactions you make on our Services, such as the name of the recipient, your name, the amount, timestamp and/or digital currency wallet.
Employment Information: Office location, job title, and/or description of role.
Online Identifiers: Geo location/tracking details, browser fingerprint, OS, browser name and version, and/or personal IP addresses.
Usage Data: Survey responses, information provided to our support team, public social networking posts, authentication data, security questions, user ID, click-stream data.
Information we automatically collect when you use our sites or services
We may process the information automatically from your device when you use our site and/or Services. This information does not necessarily reveal your identity directly but may include information about the specific device you are using.
Information we receive about you from third parties
Information we receive from third party search engines relating to your search activity.
HOW PERSONAL INFORMATION IS BEING USED
Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. In general, we use personal information to create, develop, operate, deliver, and improve our Services, content and advertising, and for loss prevention and anti-fraud purposes. We may use this information in the following ways:
To maintain legal and regulatory compliance
Some of our Services are subject to laws and regulations requiring us to collect and use your personal identification information, formal identification information, financial information, transaction information, employment information, online identifiers, and/or usage data in certain ways. For example, We must identify and verify customers using our Services in order to comply with anti-money laundering and terrorist financing laws across jurisdictions. In addition, we use third parties to verify your identity by comparing the personal information you provided against third-party databases and public records. When you seek permissions to raise Digital Currency buy and sell limits associated with Our Services, we may require you to provide additional information which we may use in collaboration with service providers acting on our behalf to verify your identity or address, and/or to manage risk as required under applicable law. The consequences of not processing your personal information for such purposes is the termination of your account as we cannot perform the Services in accordance with legal and regulatory requirements.
To provide You with Services
We process your personal information in order to provide the Services to you. For example, when you want to buy or sell Digital Currency, we require certain information such as your identification, contact information, and payment information. We cannot provide you with Services without such information.
To provide Service communications
We send administrative or account-related information to you to keep you updated about our Services, inform you of relevant security issues or updates, or provide other transaction-related information. Without such communications, you may not be aware of important developments relating to your account that may affect how you can use our Services.
To provide customer service
We process your personal information when you contact us to resolve any questions, disputes, or to troubleshoot problems. We may process your information in response to another customer’s request, as relevant. Without processing your personal information for such purposes, we cannot respond to your requests.
To ensure quality control
We process your personal information for quality control and staff training to make sure we continue to provide you with accurate information. If we do not process personal information for quality control purposes, you may experience issues on the Services such as inaccurate transaction records or other interruptions. Our basis for such processing is based on the necessity of performing our contractual obligations with you.
We process this personal information based on our contract with you.
To ensure network and information security
We process your personal information in order to enhance security, monitor and verify identity or service access, combat spam or other malware or security risks and to comply with applicable security laws and regulations. The threat landscape on the internet is constantly evolving, which makes it more important than ever that we have accurate and up-to-date information about your use of our Services. Without processing your personal information, we may not be able to ensure the security of our Services.
We process this personal information to satisfy our legal obligations.
For research and development purposes
We use information about you to provide the Services to you, including to process transactions with you. We also use information about you to connect you with other team members seeking your subject matter expertise.
We process your personal information to better understand the way you use and interact with Our Services. In addition, we use such information to customize, measure, and improve Our Services and the content and layout of our website and applications, and to develop new services. Without such processing, we cannot ensure your continued enjoyment of our Services. Our basis for such processing is based on legitimate interest.
We process this personal information to satisfy our legitimate interests as described above.
To enhance your website experience
We process your personal information to provide a personalized experience and implement the preferences you request. For example, you may choose to provide us with access to certain personal information stored by third parties Without such processing, we may not be able to ensure your continued enjoyment of part or all of our Services.
EEA Residents: Pursuant to EEA Data Protection Law, we process this personal information to satisfy our legitimate interests as described above.
To engage in marketing activities
Based on your communication preferences, we may send you marketing communications to inform you about our events, to deliver targeted marketing; and to provide you with promotional offers based on your communication preferences. We use information about your usage of our Services and your contact information to provide marketing communications. You can opt-out of our marketing communications at any time.
We process this personal information to satisfy on your consent.
We will not use your personal information for purposes other than those purposes we have disclosed to you, without your permission. You may opt out of having your personal information shared with third parties or allowing us to use your personal information for any purpose that is incompatible with the purposes for which we originally collected it or subsequently obtained your authorization. If you choose to so limit the use of your personal information, certain features or our Services may not be available to you.
HOW WE SHARE PERSONAL INFORMATION WITH OTHER PARTIES
We take care to allow your personal information to be accessed only by those who really need to in order to perform their tasks and duties, and to share with third parties who have a legitimate purpose for accessing it. We will never sell or rent your personal information.
We may share and disclose your personal information to third parties under any of the following circumstances:
Sharing with third parties
We share information with third parties that help us operate, provide, improve, integrate, customize, support and market our Services.
Service Providers: We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information.
Our Partners: We work with third parties who provide consulting, sales, and technical services to deliver and implement customer solutions around the Services. We may share your information with these third parties in connection with their services, such as to assist with billing and collections, to provide localized support, and to provide customizations. We may also share information with these third parties where you have agreed to that sharing.
Compliance with Enforcement Requests and Applicable Laws; Enforcement of Our Rights: In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our products and services, (d) to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
THE DATA PROTECTION
While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
FOR HOW LONG
How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
Account information: We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services. Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Services, not to specifically analyze personal characteristics about you.
Marketing information: If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our Services. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
The Right to Access:
You have the right to access to the information we process about You. You can do this by contacting us at email@example.com. We will make sure to provide you with a copy of your data. In order to comply with your request, we may ask you to verify your identity. We will submit an electronical copy, unless a different method is specified. We may charge you with an administrative fee for subsequent access request.
The right to rectification:
If you find that the information we have about you is incorrect, you may contact us so we can update it and keep it up to date.
The right to be forgotten:
If at any point you wish for the deletion of information about you, you can simply contact us. Some information must be archived in order to comply with legal obligation, please note that such information must be retained by Us cannot be deleted within such legal period.
The Right to object to processing:
You may object to processing activity of your personal data, and we will stop processing unless there is a compelling ground to continue.
The Right to data portability:
You may ask Us to transfer your personal data, if the data is being processed based on consent or for the performance of a contract, where processed by automated means.
The Right to restrict processing:
You may ask Us to limit the purposes for which the data is being processed.
The right to withdraw consent:
You have the right to withdraw consent and we will cease the processing of your personal data in range of given consent in appropriate time.
The Right to notify Data Protection Authority (DPA):
You have the right to notify DPA if you have any doubts about processing activities and we have not submitted adequate explanation in good time. In Slovakia, the relevant data protection authority is the Úrad pre ochranu osobných údajov, Hraničná 12, Bratislava 820 07, tel.02/3231 3220, www.dataprotection.gov.sk
HOW TO ACCESS AND CONTROL YOUR INFORMATION
Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your administrator are permitted by law or have compelling legitimate interests to keep.
Access, update and deletion of your information: For all requests, you may contact us as provided in the Contact Us section below to request assistance.
Request that we stop using your information: In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don’t have the appropriate rights to do so. Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. You can also opt-out of our use of your information for marketing purposes by contacting us, as provided below. When you make such requests, we may need time to investigate and facilitate your request. If there is delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honored or the dispute is resolved.
Opt-out of communications: You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, or by contacting us as provided below to have your contact information removed from our promotional email list or registration database. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding our Services. You can opt out of some notification messages in your account settings.
Data portability: Data portability is the ability to obtain some of your information in a format you can move from one service provider to another. Depending on the context, this applies to some of your information, but not to all of your information. Should you request it, we will provide you with an electronic file of your basic account information.
CHILDREN ONLINE PRIVACY
We do not knowingly accept online personal information from any person under the age of 18. If a user submitting personal information is suspected of being younger than 18 years of age, we will not provide Our Service for buying or selling digital currencies.